Return Policy

At Xelot Sports, we strive to provide our customers with the best sporting goods and accessories. We want you to be completely satisfied with your purchase. However, if for any reason you are not, we offer the following return policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:

   - Products must be purchased directly from Xelot Sports through our website.

   - The return request must be made within 30 days from the date of purchase.

   - The item must be unused, in its original packaging, and in the same condition as when it was received.

   - Personalized or custom-made items may not be eligible for returns unless there is a defect or error on our part.

2. Returns Process:

   - Contact our customer service team within 30 days of receiving your order to initiate a return. You can reach us by phone, email, or through our website's customer support portal.

   - Provide the order number, the item(s) you wish to return, and a brief explanation of the reason for the return.

   - Our customer service representative will guide you through the return process, provide you with a return authorization (RA) number, and instruct you on how to return the item(s).

3. Return Shipping:

   - The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

   - We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.

   - Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned in Section 1.

4. Refunds and Exchanges:

   - Once the returned item(s) are inspected and approved, we will process your refund or exchange.

   - Refunds will be issued to the original form of payment used during the purchase.

   - If you prefer an exchange, we will assist you in selecting an alternative item of equal value, or you may opt to receive store credit for future purchases.

   - Please note that shipping and handling fees are non-refundable, unless the return is due to an error on our part or a defective product.

5. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately within 48 hours of receiving your order.

   - Provide detailed information about the issue and include relevant photographs if possible.

   - We will work swiftly to resolve the issue by either replacing the item or providing a refund or store credit, depending on your preference.

6. Non-Returnable Items:

   - For hygiene and safety reasons, certain items may not be eligible for return, such as protective gear, mouthguards, or underwear.

   - Additionally, gift cards, downloadable software, and digital products are non-returnable and non-refundable.

Please note that this return policy is subject to change without prior notice. We recommend reviewing our website or contacting our customer service team for the most up-to-date information regarding returns and exchanges.

We value your satisfaction as our customer, and we aim to address any concerns promptly and fairly. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated customer service team.

Thank you for choosing Xelot Sports as your sporting goods provider!